Eric Nicholsen

About Eric Nicholsen

I’m a results-driven leader with a passion for building high-performing teams, driving operational excellence, and developing future leaders. With experience spanning service management, sales, and large-scale operations, I’ve led teams through growth, change, and process optimization to deliver measurable impact.My leadership philosophy is rooted in intent-based leadership—empowering teams to take ownership, make informed decisions, and continuously improve. I believe that great leadership isn’t about having all the answers—it’s about creating an environment where people feel confident to step up, solve problems, and drive success.Some key areas of focus: Operational Efficiency – Optimizing workflows, reducing inefficiencies, and improving key performance metrics. Team Development – Coaching and mentoring employees to grow into future leaders. Process Improvement – Designing scalable solutions that simplify execution and drive consistency. Customer-Centric Approach – Enhancing customer experiences by aligning service strategies with evolving needs.I thrive in fast-paced, dynamic environments where leadership is about adaptability, strategic thinking, and building a culture of trust and accountability. I’m always looking to connect with like-minded professionals who are passionate about leadership, operational excellence, and continuous growth.Let’s connect!

Experience

1. Specialty Assistant Store Manager

   The Home Depot

   Aug 2025 — Present

   Leads the Specialty departments in a $120M high-complexity Home Depot store, driving sales, service, and operational excellence across categories including Kitchens, Millwork, Flooring, and Appliances. Oversees daily merchandising execution, inventory integrity, and project pipeline management to ensure stock availability and timely customer delivery. Partners with Home Services teams to grow installed sales, improve quote-to-close rates, and deliver seamless customer project experiences. Maintains full Manager-on-Duty responsibilities, including opening/closing operations, financial oversight, safety compliance, and urgent issue resolution. Develops and coaches specialty sales teams to exceed performance goals, deliver best-in-class customer experiences, and uphold all company policies and safety standards.

Education

• Briar Cliff University

  Bachelor's Degree, Marketing

  2011 — 2015

• Briar Cliff University

  Bachelor of Business Administration (B.B.A.), Marketing and Social Media

  2011 — 2015

Skills

• Public Relations
• Customer Service
• Social Media
• Social Networking
• Social Media Marketing
• Teamwork
• Marketing Communications
• Facebook
• Marketing
• Microsoft Excel
• Sales