Eric Natenstedt
Client Success Manager / Key Account Manager
- Role
- Customer Success Manager Key Account Manager at Z5 Inventory
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Eric Natenstedt
Z5 Inventory is passionate about changing the face of healthcare. We are on a mission to help you clean up the healthcare supply chain and crush your annual savings goals. 15-30% of all hospital inventory is considered slow and excess, and we know someone who needs it even if you no longer do. Most slow and excess inventory will expire and be thrown out, creating billions in waste annually across the country. We provide opportunities for hospitals to Move, Sell, and Donate their excess inventory, thereby reducing the cost burden on you, the provider, and ultimately the individual.Z5 Inventory PlatformDeveloped based on decades of experience in the healthcare supply chain space, the Z5 Inventory Platform was built to help you create an end to end view of your hospital inventory. The platform helps you streamline the process of taking physical inventories, develop insightful analytics to help you identify savings opportunities, and suggest the best methods for realizing those savings.• Mobile Data Collection• Instant Data Aggregation• Advanced Savings Analytics• \"IT-Free\" Implementation• Unmatched ReliabilityInventory SolutionsZ5 Count - Reallocate - Buy - twitter.com/z5health
Experience
Customer Success Manager Key Account Manager
Apr 2013 — Present · Austin, TX, US
Charted the successful development of a client success team to over 10 employees for medical technology services company. Partnered with key stakeholders, contracting and strategic sourcing to design and deliver projects according to SOWs.• Cultivated strategic relationships and established contracts with 250+ U.S. hospitals and a major healthcare provider based in South America.• Achieved $7M in gross annual sales in 2021 with a projected $10M in 2022 and current valuation from potential buyers in the $35M to $40M range.• Optimized the pipeline and forecasting; tracking deals from customers with established interest through contracting stage providing and accurate forecast of the revenue cycle for finance.• Spearheaded product implementation/reallocation projects for diverse hospitals utilizing Z5 cloud-based technology leading to $16M savings for client.• Delivered 7,500+ hours of project management service to date, managing risk to meet/exceed expectations of hospital supply chain leadership, CFOs, Controllers, internal/external audit firms and key stakeholders.• Defined and oversaw functional requirements for the SaaS platform while acting as product manager, successfully delivering a high-performing platform within five months.• Gained a deep understanding of the needs and goals of top accounts, including Baylor Scott & White, Mercy Health, Steward Health, Kaiser Permanente, Centura Health, New York Presbyterian, Prime Healthcare, Multicare Health, Nuvance Health, Christus Health and Mount Sinai Health in order to deliver relevant solutions and support.
Education
Santa Rosa Junior College
Associate's Degree, Undergraduate Studies in Business Administration
1993 — 1996
Allied School of Business
Completed Certification, Real Estate Appraisal
Skills
- Business Process Improvement
- Sales
- Forecasting
- Customer Relationship Management (Crm)
- Leadership
- Sales Operations
- Customer Service
- Team Building
- Business Development
- Solution Selling
- Product Management
- Project Management
- Saas
- Contract Negotiation
- Strategic Planning
- Crm
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