Eric N.

About Eric N.

With over seven years of experience in restaurant management, I currently serve as the Training General Manager at Denny\'s, overseeing training initiatives for corporate units in the Rio Grande Valley. My focus aligns with fostering a collaborative and results-driven culture, empowering teams to deliver exceptional service and operational efficiency. Certified in food safety and proficient in training leadership, I am committed to developing talent and supporting the organization\'s mission of providing memorable dining experiences. At Denny\'s, I manage training operations while overseeing a team of 5 leaders and 40 associates, ensuring smooth restaurant operations and continuous growth. I have contributed to enhancing management development programs and implemented processes that improve team performance. This role builds on my prior experience as General Manager, where I facilitated team success and operational improvements across multiple units.

Experience

1. Training General Manager

   Denny's

   Nov 2023 — Present

   I successfully managed training operations at Denny\'s, driving employee engagement and performance improvements. • Led a team of 12 leaders and 90 associates, enhancing collaboration and operational efficiency. • Implemented training programs that significantly boosted customer satisfaction ratings. • Served as an Area Safety Leader, ensuring adherence to safety protocols across the South Texas Market.

Education

• St. Mary's University

  Bachelor of Arts - BA, Chemistry