Eric Muller
Finding it hard to grow consistently? Are your newly acquired customers just plugging the holes left behind by churned customers? We help small and medium size organizations grow quickly and effectively.
- Role
- Principal Consultant, Experience Strategies at Two Tree Solutions
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Eric Muller
I am a seasoned professional with over 25 years of expertise in driving business and…
Experience
Principal Consultant, Experience Strategies
Sep 2024 — Present · US
Helping small and medium size organizations transform and grow by busting the myth that they can\'t \"afford\" to implement CS/CX strategies. They can\'t afford NOT to. From journey maps to voice of customer, we are growing their strategies with them, not overloading them with unnecessary elements, based upon where they are on their growth journey.
Education
University at Buffalo School of Management, The State University of New York
BS, Industrial Engineering
1988 — 1989
The George Washington University
Master’s Certificate in Project Management, Project Management
The George Washington University
Masters Cert, Project Management
2002 — 2004
Skills
- Program Management
- Requirements Analysis
- Vendor Management
- Operations Management
- Business Process Improvement
- Underwriting
- Change Management
- Leadership
- Human Resources
- Outsourcing
- Portfolio Management
- Customer Service
- Strategy
- Analysis
- Mortgage Lending
- Business Process
- Process Improvement
- Insurance
- Mortgage Banking
- Sdlc
- Loss Mitigation
- Six Sigma
- Budgets
- Product Management
- Team Building
- Management
- Analytics
- Banking
- Risk Management
- Call Centers
- Cross-Functional Team Leadership
- Business Analysis
- Project Management
- Management Consulting
- Financial Services
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