Eric Mosby

Service Desk Manager @Arma Global Corporation, A General Dynamics Company

Tampa, FL, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jun 2016 — Present

Service Desk Manager @Arma Global Corporation, A General Dynamics Company

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Tampa/St. Petersburg, FL, US

Manage all activities related to the staffing and operations of assigned employeesAct as a primary interface for both internal and external customersCoordinates priorities with numerous functional areas to ensure timely resolution ofcustomer issues and problemsDirect team in recognizing, identifying, isolating, and resolving problemsTake initiative to adapt to changing requirements and provide top level serviceParticipates in special projects as required

EDUCATION

2005 — 2010

Campbell University

Bachelor of Applied Science

2003 — 2003

Community College of the US Air Force

Associate of Arts and Sciences (A.A.S.)

2013 — 2013

Villanova University

Essentials of Project Management Certification

2010 — 2013

Liberty University

Masters of Art

SKILLS

SharepointActive DirectoryHelp Desk SupportNetworkingIT ManagementInformation AssuranceSoftware InstallationMicrosoft OfficeSecurity ClearanceAir ForceActive Top Secret Security ClearanceInformation ManagementComputer SecurityHuman ResourcesOperations ManagementBmc RemedyPublic SpeakingMilitary ExperienceProject ManagementComptia a+ CertificationWindows VistaInformation Security ManagementLeadership DevelopmentWindows 7Remote DesktopVmwareHardwareVideo ConferencingComptia Security+Windows Sharepoint ServicesCommunity OutreachRemedy Ticketing SystemItilRemote AdministrationBudget MonitoringPublic RelationsDamewareRemedy Ar SystemDesktop Support ManagementDefence Sector

ABOUT ERIC MOSBY

With a steadfast commitment to excellence, ARMA Global Corporation benefits from my…

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Eric Mosby — Service Desk Manager at Arma Global Corporation, A General Dynamics Company in Tampa, FL, US | Unifers