Eric McDuffie
Director of Business Development
- Role
- Director, Business Development at Stardust Spill Products, Llc
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Eric McDuffie
I’m a Senior Customer Experience Leader with a track record of building high-performing teams, retaining top-tier accounts, and driving revenue across SaaS, eCommerce, and industrial sectors. My work bridges the worlds of technical support and customer success, which helps organizations scale people, processes, and customer outcomes without losing the human touch.Some highlights I’m proud of: Grew self-service channel revenue by 29% YoY while overseeing 90+ B2B accounts and retaining 95% of top clients🧠 Led the reorganization of a 200-person global support team to support 28% staffing growth during a critical scale-up phase Overhauled 700+ knowledge base articles and onboarding tools, cutting ramp-up time by 40% and enabling AI-powered self-service Mentored dozens of team members into new roles across CX, support engineering, and leadershipWhether I’m deep in CRM data, mapping customer journeys, or advocating cross-functionally for what users actually need, I care most about creating the conditions where great teams and great customer relationships can thrive.
Experience
Director, Business Development
May 2024 — Present
Education
UC Irvine
Bachelor of Arts (B.A.), Business Economics
Skills
- Food & Beverage
- Customer Service
- Management
- Restaurant Management
- Training & Development
- Teaching English as a Foreign Language
- Teaching
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