Eric Martinez

About Eric Martinez

Experienced Technical Architect/Design/Development - 18+ years in Asset Management, and Technical Architecture/Development - 9+ years as a Senior ServiceNow Architect, Developer, and System Administrator - 1 year as Chief Architect - 10+ years in People Management ServiceNow Certifications: • Certified System Administrator • Certified Application Developer • Certified Implementation Specialist - IT Service Management (ITSM) • Certified Implementation Specialist - Software Asset Management (SAM) • Certified Implementation Specialist - Hardware Asset Management (HAM) • Certified Implementation Specialist - Application Portfolio Management (APM) • Certified Implementation Specialist - Security Incident Response • Certified Implementation Specialist - Vulnerability Response • Certified Implementation Specialist - Event Management • Certified Implementation Specialist - Risk and Compliance • Certified Implementation Specialist - Vendor Risk Management • DevOps ImplementationIAITAM Certifications: • CITAM • CSAM • CHAMP • CMAM • CAMP - Results-driven leadership: Multiple Hardware Asset and Software Asset implementations across all lifecycle stages including Discovery, SCCM, AirWatch and other integrations.Saved Ahold Delhaize over $100M in Audit fines/fees and re-purchase savings. Prevented at least $1M in accounts from transferring to IBM’s competitors. Contributed to the successful merger of a healthcare group with $5M in clinical revenues and 18K cases per year across multiple clinical sites- Skills: Ability to lead and manage multiple projects through to successful completion, Excellent analytical and presentation skills, Thought Leader, Mentor- Training: ServiceNow Training in Discovery, ServiceMapping, Software Asset Management, and Hardware Asset Management, ITIL v3 Foundations- Technologies: ServiceNow, IBM BigFix, Altiris, Flexera BDNA, JavaScript, Excel, Access, C/C++, SQL- Awards: Silver President’s Quality Award from Sandia National Labs- Functions: Hardware and Software Asset Management, Asset Lifecycle, Data Management and Integrity, ServiceNow Administrator, Systems Architect, Application Design and Developer, Continuous Improvement, Market Intelligence and Research

Experience

1. Vice President, Servicenow

   Norseman Services

   Feb 2026 — Present

Education

• UNM Anderson School of Management

  BBA, MIS

• University of Notre Dame - Mendoza College of Business

  MBA

  2005 — 2007

Skills

• Management
• Strategy
• Social Media Marketing
• Business Development
• SEO
• Business Analysis
• Market Research
• Marketing Communications
• Leadership
• Databases
• Entrepreneurship
• Email Marketing
• Social Networking
• Customer Service
• Marketing
• Business Planning
• Social Media
• Online Marketing