Eric Marsing

About Eric Marsing

Creative, forward thinking operations analytics executive skilled at balancing vision for leveraging advanced technology with pragmatic and collaborative approach to prioritizing needs and opportunities. Areas of expertise include: leadership in technology application, process design/improvement, and operational analysis.Specialties: Operations analytics, technology implementation, process improvement, change management, cost and resource forecasting

Experience

1. Senior Vice President, Reporting and Analytics

   Bank of America

   Jun 2018 — Present · Phoenix, AZ, US

   Lead Global Banking and Markets (GBAM) Anti-Money Laundering (AML) Reporting and Data Analytics Team. Deliver interactive dashboards, reports and analytics to teams that perform various functions such as Client Due Diligence (CDD), Enhanced Due Diligent (EDD), Client Activity Monitoring (CAM), Credit Risk Analysis (CRA), and Know Your Customer (KYC) client documentation regarding 400K Bank of America clients around the globe. Key focus include supporting regulatory inspections, operational performance, client risk status and activity, transaction activity and status of maintaining regulatory compliance activity.

Education

• California State University, Long Beach

  Masters, Public Administration

  1990 — 1992

Skills

• Operations Management
• Performance Management
• Data Analysis
• Six Sigma
• Business Analysis
• Data Analytics
• Call Center
• Business Process Improvement
• Cross-Functional Team Leadership
• Customer Experience
• Training
• Customer Satisfaction
• Management
• Team Building
• Program Management
• Change Management
• Vendor Management
• Organizational Development
• Leadership Development
• Budgets
• Strategy
• Risk Management
• Project Management
• Call Centers
• Text Analytics
• Leadership
• Coaching
• Strategic Planning
• Process Improvement
• Telecommunications
• Tableau
• Team Leadership