Eric Lua

About Eric Lua

As Product Manager, I sit at the intersection between business, technology and user experience. I\'m responsible for analyzing market conditions, user data and behavioral analysis to define features and functions of web products that will increase return and deepen customer engagement.I have more than 15 years of hands-on leadership experience overseeing all aspects of technical development, planning and deployment in both Agile/Scrum and waterfall environments for.NET, PHP, Drupal and Salesforce/Visualforce projects.Specialties: customer focused data-driven critical thinking skills, product management and user flow organization, interpersonal communication skills, multiple concurrent project management, attention to detail.

Experience

1. Sr Technical Product Manager

   Radancy

   Jun 2023 — Present

   Radancy is a leading cloud-based talent acquisition software provider intelligently solving the most critical challenges for enterprises globally and delivering cost-efficient outcomes that strengthen their organizations and increasing job seeker conversion. o Owned platform product strategy and multi-year roadmap, aligning customer needs, business objectives, and technical constraints to focus enterprise investment.o Led a globally distributed agile development team, balancing risk, value, effort, and cross-team dependencies to deliver high-impact initiatives.o Refactored legacy platform functionality based on user research and usage data, modernizing workflows and reducing friction across critical user journeys.o Reimagined and streamlined end-to-end user workflows, driving measurable gains in usability and adoption.o Increased Net Promoter Score (NPS) by 10–15 points year over year through continuous customer feedback loops and iterative product improvements.o Integrated multiple business-critical acquisitions into the core platform, ensuring architectural alignment, feature parity, and minimal customer disruption.o Delivered regular roadmap reviews, progress updates, and live product demonstrations to senior stakeholders and cross-functional partners.o Built user behavior reporting suite utilizing Google analytics

Education

• University of California, Berkeley

  Bachelor of Arts - BA, Architecture

Skills

• E-Commerce
• Customer Service
• Microsoft Office
• Online Advertising
• Event Planning
• Product Management
• User Experience
• Data Analysis
• Project Management
• Web Design
• Social Media Marketing
• Leadership
• Critical Thinking
• Wordpress
• Management