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Eric Lamarche

Senior Manager, Fido Internet, Ignite and Wireless Technical Support @Rogers Communications

Montreal, QC, CA
EMAILS
[email protected]
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2017 — Present

Senior Manager, Fido Internet, Ignite and Wireless Technical Support @Rogers Communications

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Montreal, QC, CA

EDUCATION

N/A

HEC Montréal

E-Commerce/Electronic Commerce

SKILLS

Customer ServiceTrainingCustomer SatisfactionMobile DevicesTelecommunicationsAnalysisWirelessCustomer Relationship Management (Crm)ManagementTeam ManagementBusiness Process ImprovementProject ManagementUmtsVoipTroubleshootingCustomer ExperiencePerformance ManagementGrowth ManagementNetworkingIntegrationCross-Functional Team LeadershipLeadershipGsmCsiLteStrategic PlanningVasCoachingTechnical SupportBusiness AnalysisTeam LeadershipVendor ManagementStrategyCall CentersIp

ABOUT ERIC LAMARCHE

Senior Leader with more than 12 years of management experience. Strong culture builder that fosters an environment of growth, performance and engagement. Combines extensive experience in customer service and multiple layers of wireless and broadband technical support with a focus on continuous process and product improvement. Brings critical thinking and creative strategy and forward vision to optimize the customer experience while maintaining an optimal balance with business objectives and employee experience. Excellent interpersonal skills that help build and foster relationships and can bring several cross functional stakeholders to collaborate on a common goal.

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Eric Lamarche — Senior Manager, Fido Internet, Ignite and Wireless Technical Support at Rogers Communications in Montreal, QC, CA | Unifers