Eric Armstrong
Program Management & Organizational Change Leader | Leading Organizational Transformation & Excellence
- Role
- Technical Delivery Manager IT App Development at United Wholesale Mortgage
- Location
- Detroit, MI, US
- LinkedIn followers
- 500 followers
About Eric Armstrong
Innovative and results-driven leader specializing in Agile-based software development program management. Recognized for driving organizational transformations using Agile and lean methodologies, implementing top-tier processes, and fostering highly organized, motivated, and passionate teams. Constantly challenging the status quo, disrupting complacency, and driving for continuous improvement. Detail-oriented planner, highly effective communicator, and problem solver, with a track record of delivering projects to client satisfaction within established time frames and budgets.My core competencies include:Organizational Transformation • Program Management • Process Improvement • Change Management • Risk Management • ADAS • Connected Vehicle • Service Delivery • AutoScrum • Agile Methodology • Jira • Requirements Management • Product & Service Launch • App Development • Strategic Planning • Estimating and Budgeting • Customer Experience • Purchasing • Contract Management • Team Building • RFI / RFQ / SOW • Resource Management • Project Planning • Call Centers • Problem Resolution • Program Start-ups • Engineering Operations • Software Development Life Cycle (SDLC) • Time Management
Experience
Technical Delivery Manager IT App Development
Jan 2024 — Present · Pontiac, MI, US
Education
Michigan State University
Bachelor of Science
Baker College Center for Graduate Studies
MBA
Skills
- Cross-Functional Team Leadership
- Program Management
- Project Management
- Call Center
- Management
- Customer Experience
- Manufacturing
- Service Delivery
- Strategic Planning
- Contract Negotiation
- Process Improvement
- Vendor Management
- Business Process Improvement
- Purchasing
- Quality Management
- Continuous Improvement
- Operations Management
- Workforce Management
- Customer Satisfaction
- Quality Control
- Crm
- Change Management
- Product Development
- Construction
- Performance Management
- Customer Service
- Leadership
- Call Centers
- Business Analysis
- Product Management
- Outsourcing
- Team Leadership
- Quality Assurance
- Supply Chain Management
- Customer Relationship Management (Crm)
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