Eric L.

About Eric L.

Oversight and management of the Cigna Group Insurance linked waiver of premium operation. Responsible for managing 5 teams with total direct reports of 70 people. This includes management personnel, technical staff, and claims operations for the entire product line at Cigna Group Insurance. My product\'s book of business included plus national, middle, and small market accounts with a total premium of over $ 80 million dollars. Provided operational metrics support and finanacial analysis for all 4 network long term disability offices. This included developing consistent processes across the company to handle the claims processes and compliance. The implementation of best practices across the products are a key factor to hep increase customer centricity and client satisfaction. Analyze network operational data to ensure that the product lines in linked waiver and long term disability are meeting key operational metrics for the clients and customers. Identify development opportunities within the product lines and initiate activities to improve on a product and network level.Execute on established compliance plan for the team consistent with the division’s Compliance standards.Develop best in class best practices and ensure a consistent high performance work culture exists throughout the network.Utilize and analyze key metrics reports to ensure consistent product performance and identify areas of opportunity.Responsible for ensuring operational goals and metrics are consistently met and exceeded. Ensure contingency plans in place to achieve results when challenges arise (staffing shortages, new business, system implementation, etc.)Ensure compliance with business resumption plan (BCP).Identify customer needs, improvement opportunities and implement action plans to provide consistent level of service to our employer customers and their employees.Participate in customer service visits, conference calls and finalist presentations.

Experience

1. Corporate Vice President

   New York Life

   Oct 2021 — Present

Education

• Duquesne University

  Master of Business Administration (MBA)

• Six Sigma Green Belt Certification

  Six Sigma Green Belt

• Fellow, Life Management Institute (FLMI)

  Fellow, Life Management Institute (FLMI)

• Slippery Rock University of Pennsylvania

  Bachelor of Science (B.S.)