Eric Kofi dei
Change Manager @Opportunity International Savings And Loans Ltd
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WORK HISTORY
Change Manager @Opportunity International Savings And Loans Ltd
Accra, GH
Facilitated over thirty (30) medium- to large-scale change projects leveraging on an integrated project Management (PRINCE2) and Change management(PROSCI) methodologies culminating in process improvements, achieved project delivery time above 75%, increased stakeholder engagement/participation above 80% and decreased tendency of resistance to change below 20%.• Ensured over 95% of employees were well equipped and ready to utilize upgraded version of T24 banking application upon go live ensuring minimal reported user adoption and utilization issue with the new banking application.• Led the rollout of a new mobile banking service enabling more than 45% of existing customers to sign-up to utilize the new service within the first month of launch.• Develop and implement strategic policy for change management and business transformation(including recent digital transformation initiatives), while strictly adhering to legal and regulatory compliance standards.• Facilitated the creation of policies to include system deployments, upgrades, and business process amendments to drive organizational efficiency and productivity.• Introduce cost saving internal proficient processes that drive productivity and resource optimization. • Utilized industry knowledge and experience to coordinate the processes: scouting, selection for vendors, IT, innovation and services needed in line with business case and requirements.• Lead, in the automation of loan disbursement process from scratch to create a web application (Paperless workflow system) currently in use, enabling digitalized processing of loan applications across all branches. • Provide “Best change reinforcement” mentoring and coaching for change sponsors and stakeholders.• Led the process of redesigning centralized data unit to increase efficiency (57.7%) culminating into reduction of head count from 19 to 8 staff.
EDUCATION
Coventry University
Master of Science (MSc), Engineering Project Management
Koforidua Sec-Tech School
High School certificate (S.S.S.C.E), Science
Codetrain
Certificate, Web App development
Kumasi Polytechnic
HND Electrical/Electronic Engineering, Electrical/Electronic Engineering(Power systems)
ABOUT ERIC KOFI DEI
As a change manager at Opportunity International, I have over 12 years of experience in applying integrated change and project management approaches to deliver tailored solutions that achieve project objectives and benefits realization in the financial services industry. I am certified in PRINCE2 and PROSCI, and have a master\'s degree in engineering project management.I have successfully facilitated over 30 medium- to large-scale IT, innovation, and operations change projects, resulting in process improvements, increased project delivery, decreased delivery delays, increased stakeholder engagement, and no instances of employee resistance to change. I have also enabled over 95% of employees to utilize the upgraded version of the T24 banking application, and supported the switch to a new mobile banking service for more than 45% existing customers. I have a proven track record in creating and facilitating user-friendly and secure systems designs, meeting client requirements and workflow expectations, and applying design thinking, agile methods, and cyber security risk management mindset. I have also conducted change management workshops for over 700 participants from public sector institutions, enhancing their sponsorship and support for a case tracking system deployed for justice sector institutions in Ghana. I am passionate about impacting organizational culture and employee behavior, and fostering a change management mindset that reduces resistance and increases buy-in at all levels of the organization. I am a member of several committees, including IT Steering, Project Management, Cyber Security, and Operations, and I was awarded the 2021 Overall Best Staff of Operations Division.
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