Eric Kangas
Customer Success Account Manager
- Role
- Customer Success Account Manager at Microsoft
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Eric Kangas
Sales operations leader, managing sales teams across Government/ Education/ Commercial Enterprise accounts, Director of Government Sales overseeing Federal/ State/ Local Government/ K-12/ Higher Education sales teams• Extensive project management experience, driving large projects and initiatives, managing internal and external partner relationships, directing large and diverse cross functional teams with varying skillsets through complex projects to achieve stated goals• Over 18 years in Enterprise Account Management and Project Management in Commercial Enterprise, Government, higher education account sales in network hardware, IT infrastructure, on premise/ converged/ cloud SaaS, and other software/ security related IT offerings• Proven influential and effective management and leadership of internal and external stakeholders, integrating internal, partner, and 3rd party resources to achieve results in a concise and competent technology/ services delivery• Extensive experience managing vendor and partner reseller relationships, managing fulfillment through channel as well as distribution from vetting to onboarding to partnership agreement execution and reseller agreement negotiation.• Demonstrated ability to develop and cultivate customer and external relationships to develop and achieve strong business partnerships that lead to successful outcomes and long term relationship based repeat business• Demonstrated success managing and leading cross-functional teams to meet and exceed objectives and deliverables• Ability to learn quickly and work independently while operating in new and different environments and situations• Adaptable and disciplined to confidently rely on the expertise and competence of resources to see projects well beyond technical bandwidth to successful outcomes• Extensive experience in B2B sales in Business Electronics/ Consumer Electronics, both in customer facing engagements as well as B2B partner reseller agreements working in conjunction with manufacturer sales operations and territory managers
Experience
Customer Success Account Manager
Dec 2021 — Present · Bellevue, WA, US
Education
Washington State University
Social Sciences
1996 — 2001
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