Eric Jones

About Eric Jones

With over two decades of progressive experience in networking, voice systems, and project management, I have successfully transitioned from technical hands-on roles to leading and managing teams. My career began with technical support and network consulting at esteemed institutions like Johns Hopkins and the University of Maryland Medical Center, where I honed my skills in troubleshooting, system administration, and wireless network design. Over the years, I advanced into leadership roles, managing teams of engineers, overseeing large-scale implementations, and optimizing resources to enhance operational efficiency. My tenure includes spearheading projects such as transitioning telephony systems to centralized SIP environments, implementing Zoom across campuses, and managing network and voice infrastructures for high-profile projects like the LAX People Mover. With a proven track record in managing budgets, training staff, and streamlining processes, I bring a blend of technical expertise and strategic oversight to drive business growth and operational excellence

Experience

1. Data Center Technical Manager (Microsoft Ai Data Center)

   Judge Consulting Group

   Nov 2025 — Present · Mount Pleasant, WI, US

   Supported hyperscale AI data center operations including Dell, HPE, and Cisco UCS server platforms and GPU clusters.Performed rack/stack, cabling (Cat6, fiber), hardware diagnostics, and component replacement.Worked with Cisco Nexus switches and structured network environments.Executed incident response and root-cause analysis using ticketing systems and monitoring tools.Followed strict SOPs, SLAs, and change management processes in a 24/7 environment.

Education

• US Navy

  Yeoman, Information Technology

  1995 — 1999

• Hinkley High School

  Diploma of Education, Mathematics and Computer Science

Skills

• Cisco Call Manager
• Data Center
• Disaster Recovery
• Servers
• Itil
• Wan
• Firewalls
• Cisco Voip
• Operating Systems
• Cisco Wireless
• Windows Server
• Ccna
• Voice Over Ip (Voip)
• Paging Systems
• Networking
• Vonage
• System Administration
• Security
• Incident Management
• Troubleshooting
• Routers
• Managed Services
• Dns
• Skype
• Ospf
• Cisco Systems Products
• Domain Name System (Dns)
• Switches
• Bgp
• Vmware
• Network Administration
• Cisco Technologies