Eric Joly
Managing Customer Success Account Managers - Head of Government, Transport & Defense Industries @Microsoft
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WORK HISTORY
Managing Customer Success Account Managers - Head of Government, Transport & Defense Industries @Microsoft
Leading practice of Customer Success Account Managers responsible of creating long term value for our customers achieving their own digital transformation, by driving usage and adoption across Modern Workplace, Intelligent Cloud, Business Applications, CyberSecurity and support offerings.
EDUCATION
Grenoble INP - Ense3
Engineer’s Degree
SKILLS
ABOUT ERIC JOLY
With over 25 years of experience in the IT industry, I help Government, Defense and Transport customers maximize efficiency, reduce costs and grow faster by leading their digital transformation.I coach a team to support customer consumption, adoption and active usage of Microsoft products and services aligned to outcomes and objectives.I manage a repeatable and predictable business by coaching my team on program planning and customer-facing program review, managing key stakeholder and executive expectations via delivery of a Customer Success Plan.I develop a team culture identifying and sharing Customer insights and opportunities with their Account Team and Support sellers to drive new opportunities for growth and consumption.I deliver success through empowerment and accountability by modeling, coaching, and caring as well as attracting and retaining great people.Activities: People Management, Customer Success Leadership, Delivery and Program Management, Customer Relationship Management, Business Development, Change Enablement…#CustomerSuccess,#AccountManagement,#CloudAdoption,#Leadership,#TeamManagement,#CustomerObsession,#TrustedAdvisor,#AI,#BusinessValue
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