Eric Iyare

Business Analyst Process Improvement Specialist @Phronesis Technology Consulting

Toronto, ON, CA

Conducted operational data analysis to generate actionable insights and define KPIs, improving process efficiency by 25% and enhancing service delivery.• Designed and maintained performance dashboards, enabling 30% faster reporting and better decision-making across teams.• Developed business cases, cost-benefit analyses, and reports for senior management, delivering recommendations that reduced operational costs by 20%.• Led process improvement initiatives, mapping workflows, documenting requirements, and implementing solutions that improved turnaround time by 35%.• Monitored project and process outcomes, identifying performance gaps and implementing corrective actions that increased productivity by 15%.• Collaborated with cross-functional teams and stakeholders, facilitating training and engagement that boosted adoption of best practices by 40%.• Supported strategic initiatives and policy development, aligning processes with corporate objectives and achieving 95% compliance with key operational standards.• Embedded continuous improvement practices across operations, fostering a culture of efficiency and accountability, resulting in 10% year-over-year performance improvement.