Eric Hinson

Community Manager

Role
Community Manager for the Vanguard Account at JLL
Location
Charlotte, NC, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Eric Hinson

An experienced, effective Event Planner /Administrative Management Professional with…

Experience

  1. Community Manager for the Vanguard Account

    JLL

    Aug 2023 — Present · Charlotte, NC, US

    Community Manager – Vanguard Account • Promote and foster positive relationships with tenants and owners by communicating clearly and maintaining excellent follow up with the client• Welcome visitors to the building with courtesy, poise and professionalism & manage all incoming inquiries and warmly Liase to the appropriate party.• Provide high touch support to employees in the workplace by providing employees with tools, technology support, campus information, and wayfinding. • Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.• Regularly assess space readiness ensuring workspaces, conference rooms, and offices are safe and employee ready by ensuring established standards are in place and executed well• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing, and reinforcing protocols & etiquette. • Ensure complaints, questions, concerns, and suggestions from employees are addressed and conduct follow-up, if needed.• Obtain voice of the customer data both quantitative and qualitative, to capture service needs by sharing information with leadership and cross functional teams.

Education

  • YogaRenew

    200 Hr. Certificaion, Yoga Teacher Training/Yoga Therapy

  • Central Piedmont Community College

    Interior Design

    1990 — 1993

Skills

  • Special Events
  • Events Coordination
  • Event Production
  • Event Planning
  • Event Management

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Eric Hinson — Community Manager for the Vanguard Account at JLL in Charlotte, NC, US | Unifers