Eric Haley

Desktop Technician Ii @Insight

Brief Overview:Supporting over 800 clinical users across diagnostic imaging environments, I own the frontline of IT performance where accuracy, security, and uptime directly impact patient outcomes.I resolve 80–90% of technical issues on first contact — whether it’s RIS and PACS disruptions, Azure identity problems, or MFA lockouts — and restore critical systems with minimal downtime. I operate in fast-paced, high-consequence settings, handling both in-person and remote support with confidence and speed.When every second counts and data can’t afford to fail, I’m the one making sure nothing gets between clinicians and the tools they trust.