Eric Alter
Help Desk Assistant at Médecins Sans Frontières Doctors Without Borders (MSF)
- Role
- Help Desk Technician at Doctors Without Borders/Médecins Sans Frontières - USA
- Location
- Port Washington, NY, US
- LinkedIn followers
- 500 followers
About Eric Alter
In a career spent managing complex network operations, I have demonstrated my ability to…
Experience
Help Desk Technician
Doctors Without Borders/Médecins Sans Frontières - USA
Oct 2019 — Present · New York, NY, US
Provide dedicated technical and customer service support for MSF-USA staff, volunteers, Board members, and interns. Investigate and secure resolution of software and hardware problems for over 250 on-site and remote end-users at MSF-USA. Daily support of MSF-USA’s IT operations, ensuring end-users’ technical needs are met and that their requests are fulfilled quickly, completely, and in full compliance with the Systems Department’s standards of service. Support Systems department projects. Provide in-person support for the technical/audio-visual needs of MSF-USA staff in meetings, presentations and special events including using collaboration technologies such as WebEx, Zoom, Skype for Business, etc. Provide trainings for AV and teleconferencing atMSF-USA.
Education
University of Wisconsin-Madison
Bachelor's degree
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