Eric H.

About Eric H.

Experienced bilingual operations management professional with a solid history of accomplishments. Adept at mentoring and developing team members for professional growth. Strong communication skills with the ability to interact with all levels and types of individuals. Able to identify problems and implement effective solutions. Skilled at building and maintaining business relationships.

Experience

1. Operations Manager

   Myers Industries

   Jul 2025 — Present · Middlebury, IN, US

   Oversees the Production, Shipping and Scheduling departments. Coordinate work, train, motivate, monitor, and evaluate performance. Champion for Safety. • Completes accident reports immediately after accident happens and notify the safety coordinator,production manager/supervisor, plant manager and HR.• Communicate customer and vendor issues with production team and devise ways to improve thecustomer experience, including resolving problems and complaints.• Understand and follow ISO policies and procedures.• Adhere to attendance policy and ensure all staff understands and follows the policy.• Contributes operations information and recommendations to strategic plans and reviews;prepares and completes action plans; implements production, productivity, quality, and customer-service standards; resolves problems; completes audits; identifies trends.• Manages staff levels, wages, hours, contract labor to revenues.• Works closely with management team to set and/or implement policies, procedures, and systemsand to follow through with implementation.• Provides open communication with the Manager and production supervisors to ensure allrequirements are met.• Analyzes process workflow, employee and space requirements and equipment layout;implements changes as necessary.• Conducts weekly shift meeting with employees to review safety and general notices.• Assists and performs performance evaluations when needed in a timely manner.• Provides continual feedback on both positive and negative performance.• Responsible for building a strong team through motivation, coaching and mentoring.• Oversees all outbound and inbound shipments. Manage shipping operations to support delivery timelines and customer satisfaction.• Develops operations systems by determining product handling and storage requirements;develops, implements, enforces, and evaluates policies and procedures; develops processes forreceiving product, equipment utilization.

Education

• UNC Kenan-Flagler Business School

  Certificate of Successful Completion, Store Manager training program

  2012 — 2013