Eric Guckelberger

About Eric Guckelberger

Mr. Guckelberger has over a decade of experience creating and leading highly performing, innovative and collaborative teams with a focus on achieving better business outcomes. He is a seasoned professional with superior verbal and written communication skills, and possesses deep management, technical, and business operations experience. Through collaboration with clients, partners and internal stakeholders, he has demonstrated success across customer experience, sales/service/marketing transformation, and digital transformation initiatives with a focus on large complex, multi-cloud, multi-technology programs. Problem solving, innovation, integrity and a passion for enabling his teammate’s growth are integral themes across all his endeavors.Specialties:Focusing on cost avoidance and cost saving opportunities through strategic sourcing and process optimization initiatives. Also experienced in IT infrastructure assessment, consolidation and migration.

Experience

1. Engagement Delivery Director,

   Salesforce

   Feb 2024 — Present

   Mr. Guckelberger consistently advised executive stakeholders, built strong partnerships, and ensured strategic alignment. He proactively resolved complex project challenges, delivering successful outcomes on time and within budget. His leadership effectively guided cross-functional teams to achieve program goals. Eric drove operational excellence in Salesforce solution delivery by implementing best practices and ensuring quality.• Spearheaded and directed a multi-year, large-scale program for a leading industrial organization specializing in commercial metal fabrication and related services, overseeing all aspects of the engagement through successful completion and ensuring sustained value delivery.• Successfully led a significant and complex multi-cloud implementation (Sales Cloud, Service Cloud, Data Cloud, and Marketing Cloud) for a prominent musical instrument retailer, enhancing their customer engagement and operational capabilities.

Education

• The University of Akron

  Bachelors, Chemical Engineering

  1992 — 1997

Skills

• IT Service Management
• Change Management
• Management
• Project Management
• Salesforce
• Business Analysis
• Business Process
• Program Management
• Enterprise Architecture
• Vendor Management
• Integration
• Pmp
• Saas
• Cloud Computing
• Budgets
• Information Technology
• Itil
• Business Intelligence
• IT Strategy
• Product Management
• Budgeting
• Strategic Planning
• Sdlc
• P&L Management
• Data Center