Eric Gonzalez
Account Manager - Small Business with Kaiser Permanente
- Role
- Account Manager at Kaiser Permanente
- Location
- Santa Clarita, CA, US
- LinkedIn followers
- 500 followers
About Eric Gonzalez
Eric Gonzalez is a professional in the health care administration field. Previously, he…
Experience
Account Manager
Feb 2025 — Present · Los Angeles County, CA, US
Implements standard sales and retention strategy for health insurance or workers compensation accounts with guidance from a supervisor. Utilizes opportunities, resources, technology tools, and customer performance data (e.g, cost utilization, financial, clinical) to meet competitive revenue and growth targets with coaching from a supervisor. Builds and maintains relationships with customers, consultants, brokers, and/or channel partners, including providing information and foundational product knowledge, and resolving or escalating concerns. Builds foundational knowledge of customer businesses and develops account strategies in alignment with customer goals. Collaborates internally and externally to develop account strategy, including supporting communication, and recommending solutions to customers. Follows best practices and established timelines to execute sales and renewals, including administration, negotiations, presentations, rate, product and benefits with guidance from a supervisor. Is accountable for Key Performance Indicators (KPIs) to support the sustained growth and competitive position of KP in the market.
Education
Cabrillo College
A.A, Liberal Arts
2004 — 2006
California State University, Northridge
B.A, Journalism, General; English, Collateral Field
2006 — 2009
Skills
- Social Networking
- Powerpoint
- Microsoft Excel
- Time Management
- Blogging
- Data Entry
- Social Media
- Editing
- Event Planning
- Public Speaking
- Customer Service
- Microsoft Office
- Sales
- Healthcare
- Management
- Journalism
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