Eric Goepfrich

Customer Success Manager

Role: Customer Success Manager at Marco Technologies
Location: Evansville, IN, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Eric Goepfrich

We strive to take as much of the mystery out of Information Technology as possible. We…

Experience

Customer Success Manager
Marco Technologies
Jul 2024 — Present · Evansville, IN, US
As a dedicated Customer Success Manager with over 19 years of experience, I am passionate about building strong, lasting relationships with clients and ensuring their success. My expertise lies in understanding customer needs, providing tailored solutions, and driving product adoption to achieve business goals.Key Responsibilities:• Client Onboarding: Guiding new clients through the onboarding process to ensure a smooth transition and quick adoption of our solutions.• Relationship Management: Maintaining regular communication with clients to understand their evolving needs and provide proactive support.• Performance Monitoring: Analyzing customer data to track performance, identify trends, and implement strategies for improvement.• Issue Resolution: Addressing and resolving client issues promptly to ensure satisfaction and retention.• Collaboration: Working closely with sales, product, and support teams to deliver a seamless customer experience.

Education

ITT Technical Institute
AAS, Electronics Engineering Technology; Mathematics Economics
2000 — 2002
Northeast Dubois High
General studies, General Studies
1995 — 1999

Skills

Computer Repair
Hardware Installation
Information Technology
Cabling
Color Management
Field Service
Help Desk Support
Managed Print Services
Professional Services
Customer Service
Desktop Computers
Managed Services
Document Imaging
Document Management
Wireless Networking
Account Management
IT Solutions
Cold Calling
Remote Access
Direct Sales
Technical Support
Hardware Support
Laptops
Networking
Hp
Print Management
Software Installation
Security
Integrated Security Systems
Sales Management
Servers
Laser Printers
Troubleshooting
Ocr
Printers
Technical Training
Computer Hardware
Wide Format Printing
Sales Presentations
Sales

Find verified contacts for anyone on LinkedIn

Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.

Start for free See how it works

Free plan included · No credit card required

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.