Eric Franklin

Senior Customer Success Manager at GitLab

Role
Senior Customer Success Manager at GitLab
Location
Holland, MI, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Eric Franklin

Graduated with honors from Texas State University with a BBA in Finance-Was on Dean\'s List 6 out of 8 semesters-Was admitted into Beta Gamma Sigma, the highest honor that can be bestowed upon a business major.Specialties: Extensive customer service experience in a variety of fields, troubleshooting skills in enterprise and database related software, learning complex technology concepts and putting them to practice.Software Experience: Linux, Mac OSX, Microsoft Office applications, JIRA, Confluence, Postgres SQL, MySQL, IdentityIQ, VMWare, VirtualBox, some knowledge of Java and Python, and knowledge in many other applications.Volunteer Work: Stage Crew at South by Southwest, Bike Assembly at YellowBike, Mission Work for First Methodist Church Round Rock

Experience

  1. Senior Customer Success Manager

    GitLab

    Apr 2024 — Present · Holland, MI, US

Education

  • Texas State University

    BBA, Finance

    2006 — 2010

Skills

  • Leadership
  • Microsoft Word
  • Team Leadership
  • Management
  • Microsoft Office
  • Customer Engagement
  • Powerpoint
  • Microsoft Excel
  • Mac
  • Cloud Computing
  • Software as a Service (Saas)
  • Social Networking
  • Customer Service
  • Os X
  • Mac Os X
  • Access
  • Saas
  • Enterprise Software
  • Sap
  • Java
  • Linux
  • Social Media
  • Salesforce.com
  • Business Finance

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Eric Franklin — Senior Customer Success Manager at GitLab in Holland, MI, US | Unifers