Eric Forest

About Eric Forest

CCM responsible for managing passenger boarding procedures and the on time departure of 10-16 scheduled flights each day, at JFK International airport. An educated traveler is a better traveler. I post travel suggestions, particularly when there are weather related events in New York and the Northeastern United States. I also post updates related to making your air travel, faster, smoother and more enjoyable.

Experience

1. Customer Care Manager

   American Airlines

   Jan 1996 — Present · John F Kennedy International Airport, JM

   Hired as a gate agent by AA. I processed every flight without any preventable delays, resulting in a rapid promotion to International Departure Coordinator. Within several years I was again promoted to Customer Care Manager responsible for several dozen Customer Care Agents for both domestic and international flights. CCMs constantly balance the needs of our customers and on time departure. Function alongside all the assigned Customer Care Agents to help them in providing customers with a great traveling experience and assist them in all boarding procedures. Work with VIP special requests and upgrades. Coordinate issues that need to be resolved at the gate, on board the aircraft, ramp, tower and security. Anticipate events like possible delays, cancellations then personally work with agents to manage these events by arranging meal vouchers, ground transportation and hotel accommodations for all non weather related events. Develop employees, to facilitate the future growth of American Airlines.

Education

• Michigan State University

  Bachelor of Business Administration, Hotel Restaurant and Institutional Management

  1984 — 1988

• Bloomfield Hills, Andover High School

  College/University Preparatory and Advanced High School/Secondary Diploma Program

  1978 — 1982