Eric Flores

About Eric Flores

In my current role, my responsibilities include driving the success of our Tasting Room, Guest Services, Business Development, and Data Analytics Departments. From my previous tenure as Senior On-Premises DTC Manager, I bring forward an in-depth understanding of our clientele’s needs and the nuances of resort-level service. These insights are pivotal as I lead my team to build upon Alpha Omega\'s prestigious reputation, ensuring that every guest interaction is a testament to our brand\'s legacy and dedication to quality.With over three years of dedicated service at Alpha Omega Winery, I\'ve cultivated a deep-rooted passion for the hospitality industry, focusing on enhancing the People, Place, Product, and Profitability paradigm. At the helm as Director On-Premises DTC, my mission is to elevate our guest services to unparalleled heights, aligning my efforts with the winery\'s commitment to exceptional experiences. My approach intertwines strategic leadership with a keen emphasis on team building, ensuring that our organization thrives on collaboration and shared success.

Experience

1. Director On-premises Dtc (Rutherford Estate and Downtown Napa)

   Alpha Omega Winery

   Mar 2026 — Present · Napa, CA, US

   In my current role, my responsibilities include driving the success of our Tasting Rooms, Guest Services, Business Development, and Data Analytics Departments. From my previous tenure as Director of On-Premises DTC at the Rutherford Estate, I bring forward an in-depth understanding of our clientele’s needs and the nuances of resort-level service while driving sales guided by detailed data analytics. These insights are pivotal as I lead the Downtown Napa team to further build upon Alpha Omega\'s prestigious reputation, ensuring that every guest interaction is a testament to our brand\'s legacy and dedication to quality.With over four years of dedicated service at Alpha Omega Winery, I\'ve cultivated a deep-rooted passion for the hospitality and sales industry, focusing on enhancing the People, Place, Product, and Profitability.

Skills

• Tourism
• Hospitality
• Concierge Services
• Social Media
• Resorts
• Guest Service Management
• Hotels
• Public Relations
• Hotel Booking
• Event Planning
• Hospitality Industry
• Hospitality Management
• Microsoft Word
• Food & Beverage
• Inventory Management
• Customer Service
• Front Office
• Team Building
• Hotel Management
• Restaurants
• Project Management
• Microsoft Office
• Event Management
• Property Management
• Powerpoint
• Microsoft Excel