Eric Ehrhardt

About Eric Ehrhardt

Experienced Process Consultant with a demonstrated history of working in the insurance industry. Skilled in Communication, Easily Adaptable, Presentation Skills, Contact Centers, and Management. Strong operations professional.

Experience

1. Process Consultant Iii

   Progressive Insurance

   Jun 2025 — Present · Mayfield Village, OH, US

   Manages multiple medium to large and/or complex projects or processes simultaneously with limited supervision- Identifies and recommends process or technology improvements by investigating business processes, identifying customer needs, researching competitors and industry trends, and understanding business area goals- Consults with stakeholders (e.g. sponsors, customers, business professionals, analysts and other technical resources) to identify requirements for new or existing business processes and technologies and recommend effective solutions- Develops project plans and/or contributes to project documentation (e.g. timelines, initiation document, analysis needs, work breakdown structure, estimates, implementation and communication plans, risk assessment etc.)- Ensures the successful adoption of changes by assisting with or leading the design and development of communication, training, and sponsorship plans- Assists business partners with identifying downstream implications of a change by anticipating obstacles and/or unintended consequences- Leverages concepts such as prototyping, demonstrations, focus groups, pilots, workflows, surveys, risk assessments and customer scenarios to ensure the successful creation and adoption of process and technology improvements- Communicates regularly with the project team, sponsors and stakeholders to deliver project updates and gather input to address issues and keep the project on track; leverages influential communication to encourage senior leaders and customers to consider alternative approaches- Collaborates across the organization to achieve business goals, including with Communications, Training, Creative Services, IT, and other groups- Evaluates the success of the solution once elevated, including reporting, participating and/or leading the post-implementation review, and creating and executing a post-implementation plan- Owns and supports existing processes and tools

Skills

• Business Process Improvement
• Underwriting
• Management
• Customer Experience
• Property & Casualty Insurance
• Problem Solving
• Organization Skills
• Decision-Making
• Call Centers
• Insurance
• Communication
• Easily Adaptable
• Handle Multiple Priorities
• Call Center
• Liability
• Project Planning
• Relationship Building
• Process Improvement
• Project Management
• Performance Management
• Customer Retention
• Claim
• Customer Service
• Presentation Skills
• Training
• Customer Satisfaction
• General Insurance
• Business Process Mapping
• Contact Centers