Eric Kennedy
Customer Success Leader | Retention & Revenue Growth @ SecureW2 | Insight Partners Portfolio | Driving NRR and Efficient Expansion
- Role
- Director (Global Head) of Customer Success at Securew2
- Location
- Santa Cruz, CA, US
- LinkedIn followers
- 500 followers
About Eric Kennedy
I lead Customer Success at SecureW2, a cybersecurity SaaS company backed by a top-tier…
Experience
Director (Global Head) of Customer Success
Feb 2024 — Present
I help customers implement automated identity-first security architectures, bridging Zero Trust principles with modern certificate-based authentication, including API-driven workflows and lifecycle automation.I support network, enterprise engineering and security teams in integrating PKI, device trust, and dynamic policy enforcement into their environments- Architect & Scale Customer Success – Design and implement scalable customer success processes to efficiently manage accounts with automation, analytics, and digital engagement- Strategic Alignment & Revenue Impact – Drive customer retention, expansion, and adoption through structured engagement models, integrated with sales and product teams- CS-Product Feedback Loop – Drive product improvements by integrating customer insights into roadmap decisions.
Education
Saint Mary's College of California
Master of Business Administration (MBA)
2013 — 2014
Stanford University
Center for Continuing Education
2020 — 2020
Saint Mary's College of California
MS - Financial Analysis and Investment Management
2010 — 2011
San Francisco State University
BS
2003 — 2007
Skills
- Entrepreneurship
- Capital Markets
- Valuation
- Forecasting
- Financial Reporting
- Fixed Income
- Investments
- Asset Managment
- Equities
- Writing
- Financial Modeling
- Auditing
- Microsoft Excel
- Accounting
- Asset Management
- Budgets
- Finance
- Management
- Derivatives
- Financial Analysis
- Analysis
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