Eric Dvorin

About Eric Dvorin

Experienced Customer Success & Account Management Leader | Strategic Account…

Experience

1. Strategic Account Manager

   Securedata

   Feb 2019 — Present · Cleveland, OH, US

   Lead the management of a portfolio of B2B2C clients, fostering strong relationships and serving as a trusted advisor to deliver exceptional customer experiences.Collaborate cross-functionally with sales, product, and support teams to align client needs with solutions, driving client satisfaction and retention.Spearhead renewal strategies, exceeding retention goals and proactively identifying upsell and expansion opportunities that contributed to revenue growth.Deliver data-driven insights and quarterly business reviews (QBRs) to ensure client objectives are met, influencing future product roadmaps and enhancements.Manage client escalations with a solution-focused approach, successfully resolving challenges and strengthening client partnerships.Provide ongoing product training and support to help clients maximize the value of services, driving engagement and long-term success.Develop strong relationships and work collaboratively with the product category leadership to achieve shared goals.Working directly with design teams to develop creative assets, then implement, test and learn from different assets

Education

• University of Phoenix

  Associate of Arts (AA), Information Technology

  2014 — 2016

Skills

• Customer Retention
• Customer Service
• Public Speaking
• Customer Satisfaction
• Direct Sales
• Account Management
• Microsoft Office
• Team Leadership
• Computer Networking
• Retail Sales
• Lan-Wan
• Computer Maintenance
• Management
• Team Building
• Time Management