Eric Dillman

About Eric Dillman

I\'m a senior executive in professional services and operations, trusted to lead global delivery organizations, drive strategic transformation, and enable measurable business growth. Currently overseeing a $50M services portfolio and a team of 150+ professionals, I bring over 15 years of experience aligning service delivery with enterprise goals, client expectations, and evolving market demands. My leadership style blends strategic vision with hands-on execution. I’ve built resource management functions from the ground up, streamlined RFI/RFP processes to accelerate deal velocity, and consistently exceeded gross profit goals — including delivering 22% over plan. I serve as a trusted partner to clients in executive QBRs, and a cross-functional connector among sales, finance, and product teams. I believe in empowering teams while maintaining rigorous execution discipline. I apply the Situational Leadership model to build capability at all levels and foster an environment where people thrive, deliver, and grow. If you\'re looking to transform services delivery, scale operational performance, or modernize client engagement models — let\'s connect.

Experience

1. Executive Director, Professional Services

   Toshiba Global Commerce Solutions

   Dec 2022 — Present · Durham, NC, US

Education

• Colorado State University-Global Campus

  Information Technology

Skills

• Ppc
• Direct Marketing
• Vendor Management
• Mobile Marketing
• Lead Generation
• Leadership
• Project Management
• Salesforce.com
• Sem
• Cross-Functional Team Leadership
• Local Search
• Process Improvement
• Customer Acquisition
• Crm
• Team Building
• Digital Marketing
• Business Process Improvement
• Online Advertising
• Customer Relationship Management (Crm)
• Management