Eric Cooper

About Eric Cooper

Hands-on technology professional with 28+ years building and managing enterprise systems across various industries. Currently at Ring (Amazon) where I architect identity and access systems for workforce management, automate infrastructure, and solve complex technical problems for a global organization. I\'ve spent my career deep in the technical trenches - from managing Active Directory forests and implementing security programs at financial services companies, to building enterprise automation and federated authentication systems. I love to develop talent and help junior engineers grow their careers - I\'m passionate about leadership through mentorship and creating opportunities for others to succeed. I take high ownership of everything I touch and believe in earning trust through consistent delivery and transparency. I\'m also great at looking around corners and avoiding problems before they arise, which has saved countless hours of firefighting over the years. Currently a key leader of Ring\'s AI program, driving adoption of emerging AI/ML technologies and helping teams integrate these tools effectively. Whether it\'s designing IAM architectures, troubleshooting infrastructure issues, implementing new tools, or coaching someone through their first major project, I\'m most comfortable when I\'m hands-on solving problems and helping others do the same. I\'ve worked everywhere from startups to Fortune 500 companies, always focusing on the technical challenges that keep businesses running while building strong, capable teams.

Experience

1. Sr Manager IT

   Ring

   Mar 2018 — Present · Charlottesville, VA, US

   Lead IT and workforce IAM operations across Ring, Blink, Key, and Sidewalk organizations supporting employees and external third-party workforce members globally with teams spanning security, tooling, and site support functions. Manage enterprise identity and access management systems including Okta SSO, group management, and federated authentication across multiple business units. Oversee global IT infrastructure including collaboration platforms like Slack, Jira, Confluence, and Artifactory, along with wireless network operations across 20+ international locations. Direct on-site IT support teams at major facilities while managing remote support operations for high-density engineering centers in multiple countries.

Education

• James Madison University

  Bachelor of Business Administration - BBA, Computer and Information Sciences and Support Services

  1995

• James Madison University

  BBA, Computer Information Systems

  1989 — 1993

Skills

• Program Management
• Ids
• Firewalls
• Vendor Management
• Management
• Disaster Recovery
• Ips
• Microsoft Certified Systems Engineer
• Enterprise Backups
• Tcp/Ip
• Perimeter Security
• Log Management
• Application Architecture
• Internal Audit
• Vmware
• Glba
• Active Directory
• Microsoft Sql Server
• Risk Management
• Data Center
• Cisco Technologies
• E-Discovery
• Securities Regulation
• Microsoft Exchange
• Threat & Vulnerability Management
• Vulnerability Management
• Security Incident Response
• Information Security Management
• Security
• Series 99
• Offshore Resource Management
• Data Center Management
• Application Security