Eric Chichester

About Eric Chichester

Strategic and results-driven Senior Sales and Operations Leader with 19+ years of experience driving revenue growth, leading high-performing teams, and building strong relationships across government and commercial sectors. Proven success in business development, contract negotiation, and operational leadership. Recognized for exceeding sales targets, developing talent, and delivering customer-centric solutions in competitive markets.

Experience

1. Manager, Branch Network

   Grainger

   Sep 2024 — Present · Pittsburgh, PA, US

   Drive revenue growth, customer retention, and operational excellence across two Pittsburgh branches while leading high performing teams and executing strategic sales initiatives. • Lead and develop a team of 9+ employees across two branches, improving team productivity and engagement scores through targeted coaching, performance management, and clear goal alignment. • Strengthen sales capability by coaching team members on customer engagement, solution selling, and account retention, contributing to year over year revenue growth and improved customer satisfaction. • Analyze Pittsburgh market trends and competitive activity to build strategies that increased market share and reduced customer churn. • Partner with Sales, Inventory Management, and Market leadership to execute growth initiatives that expanded Inventory Solutions, profitability and supported cross functional sales plans. • Improved operational efficiency by streamlining processes and eliminating non value added activities, reducing controllable expenses while maintaining high service levels and meeting expense targets. • Manage $4 million in inventory with a focus on accuracy, availability, and demand alignment to support sales performance and same day fulfillment. • Led both branches through the mobile infusion project, increasing same day availability and driving measurable growth in key product lines.

Education

• Slippery Rock University

  BSBA, Marketing

  1995 — 2000

Skills

• Sales Operations
• Customer Retention
• Customer Service
• Customer Satisfaction
• New Business Development
• Sales Force Development
• Key Account Management
• Business Development
• Forecasting
• Contract Management
• Cold Calling
• Negotiation
• Inventory Management
• Insurance
• P&L Management
• Sales
• Outside Sales
• Marketing
• Strategic Planning
• Cross-Functional Team Leadership
• Direct Sales
• Leadership
• Solution Provider
• Sales Presentations
• Contract Negotiation
• Selling
• Consultative Selling
• Sales Process
• Crm
• Pricing
• Team Leadership
• Solution Selling
• Problem Solving
• B2b
• Customer Relations
• National Accounts
• Strategy
• Sales Management
• Team Building
• Management