Eric Chen
Senior Product Manager Tech @ Amazon | University of Chicago MBA
- Role
- Senior Product Manager Tech Agentic Ai Behavior & Evaluation (Alexa) at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Eric Chen
I’m a product leader focused on building intelligent systems that drive real business results.Over 15 years, I’ve worked across supply chain, pricing, and AI-driven products — leading ML-powered pricing platforms, optimizing fulfillment networks, and most recently shaping large-scale agentic AI systems. I’m drawn to complex problems where strategy, technology, and human behavior intersect.I’m known for combining analytical rigor with empathy, and for delivering outcomes that improve both performance and user experience.Areas of focus: Agentic AI, AI/ML product strategy, pricing & monetization, supply chain optimization, and experimentation.
Experience
Senior Product Manager Tech Agentic Ai Behavior & Evaluation (Alexa)
Apr 2025 — Present · Seattle, WA, US
Led product strategy for Alexa’s agentic AI behavior and personality systems, shaping how large language models operate at scale- Defined evaluation frameworks for conversational quality, empathy, and humor, translating subjective traits into scalable metrics- Aligned AI behavior with user sentiment and business impact across conversational initiatives- Influenced cross-org roadmap decisions spanning product, engineering, and applied science
Education
The University of Chicago Booth School of Business
MBA with Honors
2016 — 2019
Northwestern University
Bachelor's degree, Economics
2005 — 2009
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