Eric Chas
Head of Customer Operations
- Role
- Head of Customer Operations at College Ave
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Eric Chas
A charismatic, principled, Operations Executive with exceptional team building capabilities. 25+ years of experience across multiple core operations areas: Sales/Retention, Underwriting, Origination, Customer Service, Fraud Investigation, Collections and Recovery. Reliable decision maker with success in entrepreneurial and corporate settings. History of involvement with start-up and turn-around organizations, known for the ability to lead high profile projects and mission critical initiatives. Polished executive level presenter possessing advanced verbal communication and interpersonal engagement skills. Recognized across the industry as a dynamic, collaborative, financially astute operations and staff leader, capable of building winning organizations through all phases of development, from planning to implementation. Oversight experience for organizations boasting 600+ employees and annual budgets exceeding 25 million.
Experience
Head of Customer Operations
Mar 2016 — Present · Wilmington, DE, US
Skills
- Contact Centers
- Credit Risk
- Sales Presentations
- Credit
- Line Management
- Strategic Planning
- Business Process Improvement
- Sales Operations
- Customer Service
- Credit Analysis
- Vendor Management
- Call Centers
- Loan Origination
- Leadership
- Portfolio Management
- Contract Negotiation
- Loans
- Workforce Management
- Work Orders
- Management
- Team Building
- Process Improvement
- Banking
- Credit Cards
- Risk Management
- Financial Services
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