Eric Caruana
Sr. Director, Call Center, Outbound, and Digital Channel Sales at Brightspeed
- Role
- Sr Director of Call Center, Outbound, and Digital Channel Sales at Brightspeed
- Location
- Syracuse, NY, US
- LinkedIn followers
- 500 followers
Experience
Sr Director of Call Center, Outbound, and Digital Channel Sales
Nov 2025 — Present · US
Education
DeVry University
Bachelors of Science, Business Administration
Skills
- Strategic Planning
- Outsourcing
- Project Management
- Workforce Management
- Training
- Customer Satisfaction
- Leadership
- Business Process Improvement
- Program Management
- Call Centers
- Highly Analytical
- Cross-Functional Team Leadership
- People Management
- Vendor Management
- Call Center
- Customer Experience
- Strategy
- Agency Management
- Team Management
- Contact Centers
- Bpo
- Team Building
- Management
- Operations Management
- Service Delivery
- Credit & Collections
- Account Management
- Performance Management
- Crm
- Process Improvement
- Customer Retention
- Customer Service
- Analytical Skills
- Team Leadership
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