Eric Carmichael
Senior II Application Support Lead
- Role
- Senior Ii Application Support Lead at apexanalytix
- Location
- Greensboro, NC, US
- LinkedIn followers
- 500 followers
About Eric Carmichael
successfully graduated from the community College of Beaver County with the computer…
Experience
Senior Ii Application Support Lead
Jul 2017 — Present · Greensboro/Winston-Salem, NC, US
Supervise L1 & L2 enterprise support team.(incl: scheduling, training, and Structure\\Documentation)• Use Microsoft SQL to query client databases, modify client data per request, and create custom stored procedures to handle unique client requests• Monitored and improved system performance by load balancing workflow servers to increase uptime from 90% to 99.9%• Troubleshoot network, database, and software problems for our client implementations• Worked in correlation with external and internal stakeholders to perform application upgrades and high-level technical support and analysis.• Software implementation lead for large_scale projects serving multiple Fortune 500 clients • Demonstrate FirstStrike® software and technical requirements to clients when planning implementations and upgrades• Manage setup of technical environment for clients hosted on APEX servers.• Provide best-practice recommendations to clients when considering changes to their ERP systems into FirstStrike®• Lead testing of those changes. between clients ERP system(s) and FirstStrike®• Configure FirstStrike for internal and external clients, including setting up nightly batch jobsServe as the technical expert for our client software implementations• Created and managed new user accounts utilizing Active Directory.• Conduct technical training for designated client IT owners of the software
Education
community College of Beaver County
Associates Degree, Computer Networking
2009 — 2012
Community College of Beaver County
Computer networking
2009 — 2012
Skills
- Firewalls
- Microsoft Office
- Networking
- Routing
- Help Desk Support
- Customer Service
- Citrix
- Sql
- Information Technology
- System Administration
- Cisco Technologies
- Network Security
- Troubleshooting
- Active Directory
- Hardware
- Routers
- Computer Hardware
- Itil
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