Eric Caneer

Experience

1. Senior IT Support Analyst

   Barrett Distribution Centers, Inc.

   Jun 2021 — Present · Lewisburg, TN, US

   Responsible for ongoing documentation, maintenance, monitoring, and deployment ofhardware assets, including but not limited to Networking Hardware, Desktop/LaptopUser Hardware, Warehouse Robotics, Put to Light & MHE systems, and WarehouseUser Hardware (RF Handhelds, RF Printers, Tablets)• Is an expert in Barrett IT Operating Toolset – SalesForce, TeamWork, 7Geese,ITGLUE, Box.com, OKTA, Meraki.com, Avalanche, What’s Up Gold, PDQ,PagerDuty, and closely related systems & tools.• Serves as Subject Matter Expert and functional lead for Handheld RF Hardware andrelated software, including Wavelink Avalanche, Wavelink ConnectPro, WavelinkTerminal Emulator & related Wavelink TE scripting• Responsible for level 1 tech support of basic systems (non-WMS) issues and will beexpected to escalate internally or to outside resources as required.• Responsible for level 1 tech support of WMSAPPS (Synapse WMS,ProShip,NiceLabel)issues and will be expected to escalate internally or to outside resources as required.• Resolve issues in a timely, accurate, and customer service focused manner – ensuringissue is properly documented in appropriate IT Service Desk Tools• Become an Operational Subject Matter Expert of Synapse working hand in hand withboth operations and Information Systems.• Works in conjunction with Information Technology management to manage systemicimprovements as they occur.• Develop and maintain proper documentation of systems configuration and changes• Participate in other IT and IT Support projects as required.• Performs other duties as assigned.• Occasional travel to Team Offsite Meetings, Customer Meetings, and Vendor events asrequired.• This position is designated for “on call” facility level support and may be asked to travelfrequently and/or on short notice. Total travel expectation may exceed 50%.

Education

• Tennessee College of Applied Technology-Shelbyville

  Computer Operations Technology, Computer Operations Technology

  2003 — 2004

Skills

• Barcode Scanning
• Microsoft Certified Professional
• Citrix Metaframe
• Software Installation
• Warehouse Management
• Zebra
• System Administration
• Gotoassist
• Active Directory
• Xp
• Windows Server
• Hardware
• Windows Xp Pro
• Microsoft Exchange
• Motorola Mobility Solutions Platform
• Windows Ce
• Citrix
• Laptops
• Intermec
• Dns
• Integration
• Windows 95
• Vmware
• Computer Hardware
• Help Desk Support
• Iphone Support
• Edi
• Cisco Technologies
• Windows 9x
• Mcitp
• Network Administration
• Blackberry
• Windows Mobile
• Dameware
• Networking
• Hp
• Printers
• Windows Xp Professional
• Wireless Networking
• Vpn