Eric Bueno
- Role
- Cx Global Planning & Control Sr Manager at DiDi
- Location
- Greenwich, CT, US
- LinkedIn followers
- 500 followers
About Eric Bueno
Experienced Planning & Analytics Manager with a multicultural work experience in global…
Experience
Cx Global Planning & Control Sr Manager
Mar 2021 — Present
Global Customer Experience (CX) team Financial Controller, reporting to the CX Global Strategy Senior Director, with 4 direct reports across Brazil & Latin America, managing expenses & initiatives to increase efficiency across Business Units (BUs) in Brazil, Latin America, Africa, Middle East & Australia. Delivered a USD 20MM reduction, out of USD 90MM, in CX annual budget globally in 2 years, while ensuring Service Level and Experience metrics, with twice as many transactions.\\\\n• Global budget negotiation and tracking, developing frameworks, controls and global governance to ensure proper financial management\\\\n• Set Governance & Rituals to optimize the Workforce Management (WFM) process globally, optimizing accuracy, efficiency and service, to achieve a 50% decrease in global Headcounts (HCs) in 3rd party vendors in 1 year\\\\n• Global reference in driving CX efficiency, mapping opportunities such as channel mix optimization, reviewing Service Level Agreements (SLAs) and refining forecasting capabilities to evolve CX mindset achieving a better balance between Experience, Service & Productivity\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Skills
- Business Expansion
- Inglês
- Vba
- Microsoft Powerpoint
- Performance Analysis
- Expansion Strategies
- Microsoft Project
- Negociação
- Business Intelligence
- Estratégias De Marketing
- Strategic Planning
- English
- Sales Performance
- Microsoft Office
- Retail Sales Analysis
- Operating Systems
- Planejamento Estratégico
- Estratégia
- Business Planning
- Job Evaluation
- Sistemas Operacionais
- Market Planning
- Windows
- Análises De Mercado
- Business Strategy
- Negotiation
- Planejamento De Mercado
- Inteligência Empresarial
- New Market Expansion
- Planejamento Empresarial
- Sas
- Market Analysis
- Access
- Estratégia Empresarial
- Powerpoint
- Job Descriptions
- Market Intelligence
- Strategy
- Microsoft Excel
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