Eric Broome

About Eric Broome

I’m a results-driven leader with a proven track record of transforming complex banking operations into high-performing, customer-focused environments. Over the course of my career, I’ve led teams across credit card collections, recovery, AML, financial crimes, disputes, investigations, and lending fraud—always with an eye toward regulatory compliance (Reg E, Reg Z, and beyond) and operational excellence.What sets me apart is my ability to bridge risk management, customer advocacy, and innovation. I’ve spearheaded technology development initiatives that streamline dispute processes, enhance fraud detection, and drive measurable improvements in compliance and customer outcomes. Along the way, I’ve coached teams through change, embedding lean management practices that deliver sustainable results.I’m passionate about leading teams to exceed expectations—whether it’s hitting ambitious performance targets, implementing cutting-edge solutions, or navigating the ever-changing regulatory landscape. My goal is simple: build strategies and cultures that make banking safer, smarter, and more customer-centric.

Experience

1. Senior Operations Manager

   Capital One

   Jan 2026 — Present

Education

• Westerville-North High School

  High school diploma

  2005

• Bowling Green State University

  Bachelors of Science, Marketing

  2005 — 2009

Skills

• Floor Plans
• Staff Training
• Store Layout
• Negotiation
• Communication
• Assortment Planning
• Photoshop
• Retail
• Visual Merchandising
• Merchandising
• Profit
• Store Management
• Sales
• Inventory Management
• Sales Operations
• Driving Results
• Loss Prevention
• Inventory Control
• Store Operations
• Marketing
• Retail Sales
• Team Building
• Customer Service
• Pos
• Merchandise Planning
• Selling