Eric Blumberg
Production Support Analyst at Randall-Reilly
- Role
- Production Support at Carnival Cruise Line
- Location
- Hollywood, FL, US
- LinkedIn followers
- 500 followers
About Eric Blumberg
Agile, waterfall, JIRA workflow specialist who knows how to leverage kanban style workflow to get the most out of teams. Specialize in quick and efficient requirements gathering, breakdown of feature work and new project into small lean units of work to produce iterative builds that get the most wins for our customer base. I am a seasoned computer technician and network trouble shooting agent. I am also very seasoned in customer service, as well as the operations side of working in a call center on hitting KPI metrics such as average handle time, efficiency, quality, feedback, line adherence, and scheduling. Extensive knowledge of Work Force Management, IEX, CMS (AVAYA), MySQL, Windows Specialties: customer relations, database administration, marketing, microsoft access, networking, problem solving, quality control, real time, sales, staffing, supervisory skills, switches, telephone skills,
Experience
Production Support
May 2022 — Present · Miami-Fort Lauderdale, FL, US
Production support of 25+ separate environments. Release management of internal systems. Responsible for deployment of release after QA certified build.
Education
Nova Southeastern University
Master of Business and Entrepreneurship
2009 — 2012
Florida State University
Bachelors of Science, Political Science and Social Science
2004 — 2008
Nova Southeastern University
MBA, Business and entreprenuership
2009 — 2012
Florida State University
Bachelor of Science, Political Science and Social Science
2004 — 2008
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