Eric Bland

Global Strategic Account Director @Sirva

Oak Brook Terrace, IL

Manage a portfolio of accounts totaling over $400 mm in annual gross revenue\\\\n• Orchestrate client reviews, based on clients specific needs, to provide quality reporting, SLA metrics, process improvements and strategic solutions to client leadership. Process improvements have lead to a decrease in claims, improved operational communication, and increase in client satisfaction scores year over year.\\\\n• Upsold existing clients with value add services equating to $12 mm in gross revenue for 2018\\\\n• Implemented contractual pricing, policies, and scope of work with multiple F500 companies (Toyota, Intel, HSBC, AB InBev, International Paper, Siemens, Manulife)\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n