Eric Beckage
Telecom Specialist 2 at TMG Health
- Role
- IT Infra Specialist at Cognizant
- Location
- Scranton, US
- LinkedIn followers
- 500 followers
About Eric Beckage
Senior Telecommunications Engineer with 15+ years of experience designing, implementing…
Experience
IT Infra Specialist
Aug 2017 — Present
Managed and maintained the full Cisco Unified Contact Center Enterprise (UCCE) platform supporting onshore and offshore agents. Key systems included Cisco Finesse, Verint Quality Management (QM) and Workforce Management (WFM), Aceyus Reporting, and Nuance advanced IVR.
Education
Pennsylvania State University-Penn State Worthington Scranton
Computer Science
2002 — 2003
University of Pittsburgh
Bachelor of Pharmacy - BPharm
2003 — 2004
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