Eric Allen

About Eric Allen

I am a Chief Operating Officer and transformational operations leader with 15+ years of experience building, scaling, and optimizing multi-location and service-based organizations. My career has focused on turning strategy into execution—designing the systems, teams, and accountability structures that allow companies to scale sustainably and profitably.I specialize in operational architecture, including KPI frameworks, forecasting, budgeting, and P&L ownership. I’ve led organizations through periods of rapid growth by implementing disciplined operating rhythms, performance dashboards, and scalable processes that improve visibility, decision-making, and margin performance.Across executive roles, I have overseen operations, finance, HR, compliance, technology, and customer experience, working closely with founders, boards, and senior leadership to align execution with long-term strategy. My approach blends data-driven rigor with practical leadership—ensuring teams are empowered, accountable, and focused on outcomes.I have extensive experience:Scaling multi-site and distributed operationsBuilding enterprise KPI and reporting systemsImproving margins through capacity utilization, workflow optimization, and cost controlLeading cross-functional and remote teamsDesigning SOPs and operational frameworks that drive consistency and growthSupporting organizations through transformation, restructuring, and system modernizationI thrive in environments where clarity, speed, and execution matter—and where operations must evolve quickly to support growth. Whether partnering with founders, private equity sponsors, or executive teams, my focus remains the same: build scalable infrastructure, align teams, and deliver measurable results.

Experience

1. COO

   Balanced Aesthetics Wellness

   May 2024 — Present · Atlanta, GA, US

   Serve as Chief Operating Officer for a high-growth, national consumer services organization, responsible for building the operational infrastructure required to support rapid scale, performance visibility, and long-term growth.Lead enterprise-wide operations spanning strategy execution, financial management, performance analytics, systems modernization, and cross-functional team leadership. Partner closely with ownership and senior leadership to translate growth objectives into disciplined operating frameworks, scalable processes, and measurable outcomes.Designed and implemented enterprise KPI dashboards, forecasting models, and P&L frameworks to support 8-figure growth with a roadmap toward 9-figure expansion. Established operational cadence, reporting rhythms, and accountability structures to improve decision-making, margin performance, and organizational alignment.Key contributions include:Built end-to-end operational architecture supporting multi-site and distributed teamsDeveloped SOPs, workflows, and compliance structures to improve consistency and execution across locationsModernized EMR/CRM, reporting, and analytics systems to increase data accuracy, throughput, and leadership visibilityImproved margin performance through capacity utilization, scheduling optimization, and workflow redesignLed and scaled cross-functional teams across operations, administrative, and customer-facing functionsStrengthened execution by aligning strategy, metrics, and team performance expectationsRecognized for bringing structure, clarity, and scalability to a fast-growing organization while maintaining operational discipline, customer experience, and financial performance.

Education

• Colorado Technical University

  Doctor of Management, Management

Skills

• Procurement
• Budgets
• Marketing
• Transportation
• Merchandising
• Manufacturing
• Business Planning
• Operations Management
• Retail
• Sales Management
• Lean Manufacturing
• Training
• Logistics
• New Business Development
• Cross-Functional Team Leadership
• Marketing Strategy
• Strategy
• E-Commerce
• Leadership
• Product Development
• Fashion
• Sourcing
• P&L Management
• Pricing
• Business Development
• Cosmetics
• Strategic Planning
• Supply Chain
• Retail Sales
• Forecasting
• Visual Merchandising
• Management
• Team Building
• Sales Operations
• Sales
• Customer Service
• Negotiation
• Business Strategy
• Supply Chain Management
• Purchasing