Eric Smith

Operations Manager @Impark Edmonton

Edmonton, AB, CA

Develop, maintain and strengthen client relationships and deliver consistently high-quality service- Lead and identify marketing and operational initiatives to increase service to clients and maximize return for the Edmonton branch- Coach and mentor staff. Foster and innovative and team-oriented work environment - Compile and deliver RFP\'s for parking management services, driving new and existing business and clients to the Edmonton site- Develop strategic portfolios, service offerings, and customizing clients’ services to increase both corporate performance, profits, and provide effective customer solutions and operational excellence across the site- Apply and implement performance standards and KPI\'s, including implementing facilities and process improvement initiatives- Responsible for customer service and revenue management- Keep abreast of current industry and economic developments relevant to the client\'s business