Eriasi Akridge

Operations Executive | Sr. Customer Success Manager | Tempered, Measured & Strategic In Approach to Managing Business | Leading Teams up to 122 and $68M Revenue

Role: Sr Customer Success Manager at Amazon
Location: Phoenix, AZ, US
LinkedIn followers: 500 followers

Customer/Client ServiceView LinkedIn profile

About Eriasi Akridge

I am a proactive, results-driven, and visionary leader with a 15+ year history of…

Experience

Sr Customer Success Manager
Amazon
Jul 2024 — Present · Tempe, AZ, US
As Sr. Customer Success Manager, I manage a portfolio of Amazon’s top 3P Sellers’ business growth by building and executing strategic joint business plans and providing customized insights and recommendations based on selection, ad spend, merchandising, traffic, conversion, operations, and inventory.The key responsibilities include: Leading business strategy development and designing long-term account plans, collaborating effectively with key stakeholders. Analyzing data and seasonal market trends to identify and maximize potential YoY growth. Improving business input metrics that drive growth and improve end customer experience. Identifying, quantifying, and defining feature enhancements based on customer feedback and data analysis. Managing initiatives and delivering critical solutions, improvements, and mechanisms.

Education

DePauw University
Bachelor of Arts (B.A.), Communications and Business
1994 — 1998

Skills

Business Development
Loan Origination
Consumer Lending
Commercial Mortgages
Banking
Mortgage Lending
Underwriting
Commercial Banking
Lines of Credit
Commercial Lending
Credit Analysis
Relationship Management
Credit
Portfolio Management
Loans
Sales
Investments
Small Business Lending

Contact information

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Work email
•••••@amazon.com
Personal email
•••••@•••••.com
Direct dial
+18•••••••71

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Current company

Amazon

Software Development · 10K employees · 2127 7th Ave., Seattle, WA, 98109, US

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.

amazon.com

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About Eriasi Akridge

Experience

Sr Customer Success Manager

Education

DePauw University

Skills

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