Erfan Khatib
Digital Banking ➜ Omnichannel Strategy | Agile Methodologies | Cross-Channel Integration | Customer Experience Enhancement | Leadership Development | Banking Solutions | Operational Efficiency | Story Teller
- Role
- Asst Vice President (Business Solutions Group-international Private Banking) at Deutsche Bank Ag at 德意志银行
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Erfan Khatib
At Deutsche Bank, the focus of my role is on managing Business Solutions through Agile…
Experience
Asst Vice President (Business Solutions Group-international Private Banking) at Deutsche Bank Ag
Nov 2021 — Present · Mumbai, IN
Within my current role, I am accountable for overseeing the development and implementation of tailored solutions that support our private banking clients globally. This includes working closely with stakeholders to identify business requirement; driving initiatives that enhance operational efficiency, compliance, and customer satisfaction; managing complex projects, streamlining processes, and ensuring solutions align with both client needs and strategic objectives. I am committed to delivering high-quality, innovative solutions that strengthen our international private banking capabilities. Throughout this process, I am responsible for leading the digital transformation of retail banking onboarding processes as Product Owner, applying Agile methodologies to drive efficiency and satisfaction. I also pioneered automation initiatives across Assets and Liabilities customer journeys, enhancing both experience and operational flow. My role involves developing a detailed digital channels roadmap, implementing Video KYC for quicker, compliant onboarding, and refining UI/UX through usability studies for Business Banking. Besides, I ensure seamless product lifecycle management from concept to launch, standardized key operational processes, and provided expertise in digital channels and product management to train and guide internal stakeholders.
Skills
- Talent Management
- Employee Relations
- Mis
- Employee Engagement
- Executive Search
- Leadership
- Talent Acquisition
- Training
- Banking
- Team Management
- Call Center
- Recruiting
- Operational Planning
- Management Information Systems (Mis)
- Sourcing
- Screening
- Techno-Functional
- Business Analysis
- Performance Management
- Functional Training
- Management
- Information Technology
- Operations Management
- Analysis
- Bpo
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