Erfan Ebrahimi
Information Technology Technician Ii @Grand Canyon Education, Inc.
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WORK HISTORY
Information Technology Technician Ii @Grand Canyon Education, Inc.
Diagnose and resolve technical issues related to email systems, Microsoft Office applications, GCU-specific platforms, printing, and telecommunications hardware.Maintain a positive customer service experience and professionalism in high-volume environments.Document and escalate technical incidents appropriately through the ticketing system.Maintained incident response procedures and supported ITIL-based escalation practices for hardware/software issues.Troubleshooted in-person hardware and software technical issues
EDUCATION
Creekview High School
High School Diploma
Grand Canyon University
Bachelor's degree, Cybersecurity
ABOUT ERFAN EBRAHIMI
Bilingual IT Support Technician at Grand Canyon University with a practical, technically…
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