Ereny Nagib
IT Support Specialist @Vaco by Highspring
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WORK HISTORY
IT Support Specialist @Vaco by Highspring
Conduct high-volume outbound support calls to end users to validate successful delivery and operational status of IT assets, including laptops, mobile devices, and peripherals.• Verify shipment accuracy by cross-referencing hardware components (e.g, iPhones, iPads, laptops, power adapters, HDMI cables) against ServiceNow asset and incident records.• Leverage the ServiceNow ITSM platform to manage incident lifecycles, including ticket creation, categorization, prioritization, and resolution tracking.• Initiate new ServiceNow incident or request tickets for missing, damaged, or incorrect hardware, ensuring proper routing to fulfillment or field services teams.
EDUCATION
Middle Tennessee State University (MTSU)
Associate of Science - AS
ABOUT ERENY NAGIB
Information Systems & Data Analytics MTSU Graduate| Business Administration in the Jones College of Business
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