Erendira Sizemore
Customer Service Manager @Synergy WorldWide
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WORK HISTORY
Customer Service Manager @Synergy WorldWide
Lehi, UT, US
Assess customer satisfaction through direct observations, surveys, and employee interviews. Recruit, train and supervise customer service agents in headquarters and offices in Europe. Ensure compliance with company policies and procedures internally by monitoring the daily operations of the Customer Service Department. Work closely with other departments such as Operations, Compliance, Commissions and warehouses to ensure accuracy and the highest level of service. Monitor department work productivity, reports on trends, and recommend and implement changes to continually improve work productivity.
EDUCATION
Brigham Young University
Spanish
Brigham Young University
Spanish, Spanish & TESOL
SKILLS
ABOUT ERENDIRA SIZEMORE
Customer Service Manager with extensive experience in relationship management, strong communication, leadership, and problem-solving skills. Motivated leader and team player with a track record of consistently exceeding expectation, delivering exceptional quality assurance, boosting efficiency and contributing to revenue growth.
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